Subscribe & Save – How It Works & Important Guidelines

Your Dog’s Daily Health, Delivered Automatically — and Always at 10% Off (ONLY FOR PREPAID ORDERS)

Never run out. Never forget. Never pay full price again.
A simple UPI Autopay subscription designed for busy, caring pet parents.

Step 1: Click Subscribe & Save on the product page -> HERE is our shop now page.
→ 10% discount applies to your current order + all future renewals.

Step 2: Select your preferred frequency
→ Every 30, 45, or 60 days.

Step 3: Tap Buy It Now

Step 4: Cart drawer opens → Click Checkout

Step 5: Breeze Checkout opens → Login with your mobile number
→ Verify using the OTP.

Step 6: Add or select your delivery address
→ If you move or need to update your details later, you must email us at support@k9vitality.in before your renewal. Changes can’t be made after the order is created.

Step 7: Choose UPI Autopay (prepaid only, required for subscription)

Step 8: Your UPI app (PhonePe / Google Pay / Paytm) opens →
Approve the UPI Autopay mandate
→ No manual approval needed each month.

Step 9: Done 🎉
→ Order is created instantly
→ WhatsApp + email confirmation sent
→ Your subscription starts immediately

Future Renewals (How It Works)

  • You receive a 24-hour SMS/WhatsApp reminder before each charge
  • Payment is automatically processed via UPI Autopay
  • Order is created instantly after successful debit
  • You receive shipping updates as usual

💛 Why Pet Parents Love Subscribe & Save

✔ Save 10% Forever

Your price gets locked for life — even if MRP increases, you keep your original discounted price.

✔ No Commitments

Cancel or pause anytime from your UPI app.
No lock-in. No penalty. No questions asked.

✔ Never Run Out of Essentials

Your dog’s daily health routine continues without gaps.

✔ 24-Hour Reminder Before Every Renewal

As per RBI guidelines, you get a message before every charge.

✔ 100% UPI Autopay — Safe & Easy

Works through PhonePe, Google Pay, Paytm & all major UPI apps.

✔ Priority If Stock Ever Runs Low

Subscribers get first access if inventory is limited.

⚡ How It Works 

1) You choose Subscribe & Save

You check out once using UPI Autopay. Your subscription starts instantly.

2) Your UPI handles everything automatically

Every 30, 45, or 60 days (your choice), the payment is processed automatically — just like Netflix.

3) You get a reminder 24 hours before renewal

No surprises. You’re always in control.

4) Order is created instantly after renewal

You receive WhatsApp + email confirmation and tracking updates.

🔄 Your Control

You can easily:

  • Cancel or pause anytime from your UPI app
  • Skip renewal (if balance is insufficient)
  • Change the delivery address by emailing us before renewal
  • Have multiple subscriptions (one per product)
  • To change product or quantity, simply cancel and start a new subscription.

📦 Delivery & Scheduling

📌 Renewal Order Creation: Instant
📌 Notifications: 24 hours before renewal + order updates
📌 Shipping: Standard priority
📌 Frequency Options: 30 / 45 / 60 days
📌 Applies To: Currently Hip & Joint (pilot), more products coming soon

📱 Powered by UPI Autopay (RBI Regulated)

  • Works on PhonePe / Google Pay / Paytm
  • No manual monthly approvals
  • 24-hour pre-debit reminder
  • 100% controlled by you
  • You can cancel or pause mandate anytime
  • If you don’t have balance, renewal skips automatically

📌 Important Notes

  • Subscription is prepaid only (COD not available)
  • 1 product per subscription
  • For multiple items, start separate subscriptions
  • Changes (quantity/product/frequency) require cancel → resubscribe
  • Address changes must be emailed to us before renewal

📨 Changing Your Address or Number

If you move homes or want to update your details:

Email us before your renewal at:
📧 support@k9vitality.in

We will update your upcoming order in Shopify.

If the renewal order is already created or shipped, we can’t change the address.

K9 Vitality is not responsible for wrong/old address deliveries if we were not informed in advance.
Such cases will be reviewed individually.

🛡 Our Fair-Use Policy

Subscribe & Save is designed for honest pet parents who want convenience and consistency.

If someone repeatedly:

  • Subscribes
  • Cancels
  • Re-subscribes only to take discounts

We will permanently block Subscribe & Save for their account.

This ensures fairness for all.

🧪 90-Day Money-Back Guarantee Applies

Every subscription order is covered under our 90-Day Money-Back Promise.
If your dog doesn’t show improvement, you get a full refund.

Zero risk.
Zero pressure.
100% trust.

✨ Frequently Asked Questions

1) How do I cancel my subscription?

Open your UPI app → Autopay / Mandates → Cancel.
Instant. No need to contact support.

2) Will I get a reminder before renewal?

Yes — a 24-hour reminder (SMS/WhatsApp) as per RBI guidelines.

3) What if I don’t have balance during renewal?

Nothing gets charged.
Your renewal simply skips for that month.

4) Can I change my delivery address?

Yes — just email us before renewal: support@k9vitality.in

5) Can I change product or quantity?

No. Simply cancel and create a new subscription.

6) Do I always get 10% off?

Yes. Your price stays locked forever once you subscribe.

7) Can I pause my subscription?

Yes — pause the mandate in your UPI app.

8) Do subscribers get special shipping?

No — but you get stock priority if inventory is limited.

9) Can I have multiple subscriptions?

Yes — each subscription is for one item.

10) Is UPI Autopay safe?

Yes — 100% RBI regulated, controlled by you, and extremely secure.

💙 Why Subscribe? Because Your Dog Deserves Consistency.

Health changes don’t happen in one day — they happen with routine.
Subscribe & Save makes your dog’s daily health effortless:

  • No remembering
  • No reordering
  • No missing days
  • No paying full price

Just one simple choice that ensures long-term health, comfort, and happiness.